The online store of the Bancarel site was set up by Bancarel SAS, which is the operator of this site and is its property in its entirety. Any full or partial production, is systematically subject to the authorization of Bancarel.

Any ordering for a product in the online shop of the website bancarel.com assumes the prior consultation of these terms and conditions accordingly, the consumer recognizes that his agreement concerning the content of these General Conditions does not require the handwritten signature of this document, to the extent that the client wishes to order the products presented online. as part of the website of the website. The consumer has the ability to safeguard or edit these terms and conditions, being specified that both the safeguard and the edition of this document fall within its sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is without direct reporting with his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website would actually have a relationship with its professional activity. The online store set up by Bancarel on the website mentions the following information:

1. Legal notice allowing precise identification of Banquarel
2. Presentation of the essential characteristics of the proposed property
3. Indication, in euros in the price of property, as well as, if necessary, delivery charges
4. Indication of payment, delivery, or execution modalities
5. The existence of a right of withdrawal, except for products manufactured to the order
6. The period of validity of the offer or price
7. All this information is presented in French.

The consumer declares to have the full legal capacity allowing him to undertake under these terms and conditions

Article 1: Full

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept fully all of the provisions of these terms and conditions. No general or specific condition in the documents sent or awarded by the consumer can not be integrated herein, since these documents would be inconsistent with these terms and conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties as part of the online sale of goods and services offered by the Bancarel company to the consumer.

ARTICLE 3: CONTRACTUAL DOCUMENTS

This contract is formed by the following contractual documents, presented in decreasing hierarchical order: these terms and conditions: the order form.

Article 4: Entry into force - Duration

These general conditions come into force on the date of signature of the order form. These General Conditions are concluded for the duration necessary for the provision of the goods and services subscribed until the safeguards due by the Bancarel society.

Article 5: Electronic signature

The "double click" of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contract information will be confirmed by the e-mail at the time of delivery or failing that, to the address indicated by the consumer within the order form.

Article 7: Proof of the transaction

Computerized registers, kept in the Company Systems of Bancarel under reasonable security conditions, will be considered the evidence of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as evidence.

Article 8: Product Information

8-A: Bancarel company presents on its website the products for sale with the necessary features that allow to respect Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before final ordering the essential characteristics of the products he wishes to buy.

8-B: The offers presented by the Bancarel company are only valid within the limits of available stocks.

8-C: The photos are not contractual. Colors can appear more or less dark from one screen to another or according to lighting (brightness) when taking photo. The shades are indicative.

Bancarel offers its guests' opportunity to request free samples before placing an order. Just make the request in the contact section.

Article 9: Price

The prices are indicated in euros and are only valid at the date of sending the order form by the consumer. They do not take into account delivery charges, invoiced in addition, and indicated before the order validation. Prices take into account the T.V.A. applicable to the day of the order and any change in the applicable rate T.V.A. will be automatically passed on to the price of products from the online store. The payment of the entire price must be made during the order.

Article 10: Payment method

To pay for its order, the consumer has, to his choice, of all the payment methods referred to within the purchase order. The consumer guarantees the Bancarel company that he has the authorizations possibly necessary to use the payment method chosen by him, during the validation of the order form. Bancarel reserves the right to suspend any order management and any delivery in the event of a credit card payment authorization by the officially accredited agencies or in case of non-payment. The Bancarel company reserves the right to refuse to make a delivery or to honor an order from a consumer who has not settled completely or partially a previous order or with which a payment dispute would be in the process. Bancarel has implemented an order verification procedure designed to ensure that no person uses the bank details of another person without his knowledge. As part of this audit, the client will be asked to send by fax to Bancarel a proof of address. The order will only be validated after receipt and verification by our services sent parts.

Article 11: Availability of products

The order will be executed at the latest within:

- 35 days from the day following that of the validation of the order for the articles made to the order (tailor-made covers and carpets, for car, motorhome).

- 5 days for items made in small series (universal covers and carpets, first range, accessories ...)

In case of unavailability of the product ordered, including by our suppliers (tissues, son ...), the consumer will be informed as soon as possible and will have the possibility to cancel his order. The consumer will then have the choice to request either the reimbursement of the sums paid within 30 days at the latest of their payment or the exchange of the product.

Article 12: Delivery methods

The products are delivered to the address indicated by the consumer on the purchase order.

The command (covers and custom carpets) will be shipped at the latest within 35 days of validation of your order (double click).

The consumer is required to verify the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note, as well as to Bancarel, within one week. The consumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. With regard to shipping, we work with Colissimo followed and TNT for bulky packages. As soon as we send a shipment, you immediately receive an email informing you with the tracking number. La Poste to minimize transportation costs, all low or medium footwear products are shipped by a Colissimo Follow-up service. In addition to being economical, this book service in 48 hours throughout France and offers you the possibility to recover the products ordered at your post office close to the delivery address in case of the absence of the initial delivery place during the presentation of the factor. Concretely, if you are missing on the day of delivery, your factor will leave you a notice of passage in your mailbox, which will allow you to remove your package at your post office during the opening hours, within 15 days. Colissimo followed is a very reliable service. However, it may be, as in any expedition, that there may be a delay in delivery or the product goes astray. In case of delivery delay from the date we told you in the shipping email, we ask you to report this delay by calling us by phone or sending us an email. We will contact the post to start an investigation. A position investigation can last up to 21 days from the start date of the survey. If during this period, the product is found, it will be rerouted immediately to your home. Nevertheless, the customer may request the cancellation of his order from 7^Second day after the scheduled delivery date.

Bancarel will reimburse all the sums paid within 30 days.

If, on the other hand, the product is not found after the 21-day investigation period, the post considers the package as lost. It is only at this moment that we can send you back a replacement product at our expense. If the commodity (s) were no longer available at this time, we will refund the amount of the products concerned by the loss of the carrier.

Rates and delays for routing parcels

We are committed to shipping your package within 72 hours for pre-made articles, such as accessories, universal covers, premium covers (except in case of stock out of stock).

For our custom made articlesthe shipping time depends on several factorsAs the number of elements to dress, the seating template, the material of the fabric ... on average, we ship themwithin 15-20 days

In all cases, we are committed to shippingyour package in the 35 business days after the date of validation of your order(except fabric breaking, leave period ...). The date of validation of the order is the date of implementation.

Your order is consideredvalidatedWhen our technical team has all the information about your vehicle. You receive an email informing you that your order has passed in manufacturing status. From that moment, you can not cancel your order anymore.

For more convenience, we offer youdifferent means of transport:

• TNT for delivery within 24 hours after shipping (excluding manufacturing time, only for metropolitan France, not valid for Corsica), with home delivery or in a Relais Parcel: Package 15 €.
• For Corsica: we can not ship via TNT. For technical reasons we can not exclude Corsica into the proposed transport choices. It is mentioned for TNT: excluding Corsica. The customer still choosing to be delivered to Corsica and having chosen transportation via TNT, will receive his package via the post office.
• Pickup Relay, withmore than 6,000 traders near you, delivery within 48 hours (in metropolitan France, Unclean)click hereTo see the map of traders: package € 5.95. This means of transport isfree from 200 € purchasesIn metropolitan France.
• Colissimo followed, Home delivery: Package 7,50 €

• Free withdrawalIn our point of sale:

- Rodez storeclick hereTo see the address

Delivery and port fees abroad

The shipping costs abroad are calculated according to the value of your cart.

Article 13: Problems of delivery carrier

Any anomaly concerning the delivery (missing product compared to the delivery note, damaged package, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer must at the same time confirm this anomaly by sending the carrier within ten (10) working days following the date of delivery a registered letter with acknowledgment of receipt laying down those claims. The consumer will have to send a copy of this mail by email or by mail to: Bancarel Customer Service, 5, BD Ballquiquères BP 3415 - 12034 Rodez Cedex 9

Article 14: Delivery errors

14-A: The consumer must formulate with Bancarel the same day of the delivery or at the latest on the first working day following the delivery, any claim for the delivery and / or non-compliance of products in kind or in quality compared to the indications on the voucher Order. Any complaint made beyond this period will be rejected.

14-B: the formulation of this claim with the Bancarel company may be made: - priority by telephone at 05 65 67 22 11 or by logging on our site in the section "Follow your order" or, after entering your customer number, you can We ask your question through the Contact Us menu by specifying the order reference, or by email to info @bancarel.com.

14-C: Any claim not made in the rules defined above and within the time limit may not be taken into account and will clear the Bancarel society of any liability to the consumer.

14-D: Upon receipt of the claim, the Bancarel company will assign an exchange number of the product (s) concerned and will communicate it by e-mail, by fax or telephone to the consumer. The exchange of a product can only take place after the award to the consumer of an exchange number according to the approach presented above.

14-E: In the event of an error of delivery or exchange, any product to be exchanged or reimbursed shall be returned to the Bancarel company as a whole and in its original packaging, in colissimo recommended, at the following address: Bancarel Service Back, 5, BD of BALQUIES BP 3415 - 12034 RODEZ CEDEX 9. To be accepted, any return must be reported beforehand from the Customer Service of Banquarel. The shipping costs are borne by the Bancarel company, except where it proves that the relevant product does not correspond to the original declaration made by the consumer in the return good.

Article 15: Product Guarantee

The provisions of these can not deprive the consumer or the legal guarantee of hidden defects, or the guarantee of compliance. It is recalled:

Article L 217-4 of the Consumer Code: The seller delivers a compliant property and responds to existing compliance defects during the issuance.
It also meets compliance defects resulting from the package, assembly instructions or installation when it was charged by the contract or was carried out under its responsibility.

Article L 217-5 of the Consumer Code: The property complies with the contract:
1 ° if it is specific to the usual use of a similar and, if necessary:
- if it corresponds to the description given by the seller and has the qualities that it has presented to the buyer as a sample or model ;
- if he presents the qualities that a buyer may legitimately wait in respect of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling ;
(2) or if it presents the characteristics defined by the parties or is specific to any special purpose sought by the buyer, brought to the knowledge of the seller and that the latter accepted.

Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity shall be prescribed by two years from the issuance of the property.

Article 1641 of the Civil Code: The seller is bound by the warranty of the hidden defects of the sold thing that makes it unfit for the use in which it is destined, or which diminish so much that the purchaser would not have acquired, or. Would have given a lower price if he had known them.

Article 1648 Paragraph 1 of the Civil Code: The action resulting from the redirected defects must be brought by the purchaser within two years from the discovery of the vice.

Article 16: Right of withdrawal

The right of retraction does not apply to tailor-made covers and rugs, as it is a product manufactured to the order and customized.

The right of retraction applies for the products of standard and first ranges.

The consumer has a period of 15 working days to return, at his expense, the products do not suit him. This period runs from the day of the delivery of the order to the consumer. If this delay expires on a Saturday, a Sunday or a holiday or personum, it is extended until the next working day. Any return must be reported beforehand from the Customer Service of Banquarel company: - by phone at 05 65 67 22 11, - or by logging on our site in the section "Follow your order" where, after entering your customer number, you can get your Order number. The product should be returned to Colissimo recommended to Bancarel, Back Service, 5, BD of the Bad Balls, BP 3415 - 12034 Rodez Cedex 9. Only products returned as a whole, in their original packaging.. Any product that has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, with the exception of return fees. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the refund of the sums paid or the exchange of the product. In the case of an exchange, the return will be at the cost of the consumer. In the event of the exercise of the right of withdrawal, Bancarel shall make every effort to repay the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, in particular when the product needs a technical check (see products to be tested beforehand). The consumer will then be reimbursed by recreation of his bank account (secure transaction) in case of payment by credit card, or by check in other cases.

Below is the type of withdrawal type that can be used by mail or email:

Article 17: force majeure

None of the two sides will have failed in its contractual obligations, since their execution will be delayed, hampered or prevented by a fortuitous case or force majeure. Considered as a fortuitous case or force majeure all facts or irresistible circumstances, external to the parties, unpredictable, unavoidable, independent of the will of the parties and which can not be prevented by them, despite all reasonably possible efforts. The part affected by such circumstances shall notify the other within ten working days of the date on which it would have known. The two parties will then move closer, within one month, unless impossible due to the case of force majeure, to examine the incidence of the event and agree on the conditions under which the execution of the contract will be continued. In an express way, are considered as case of force majeure or incidental cases, in addition to those usually adopted by the French case law and courts: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; The cessation of telecommunication networks or difficulties with external telecommunication networks to customers.

Article 18: No Partial Validation

If one or more stipulations of these Terms and Conditions are required for invalid or declared such pursuant to a law, settlement or a final decision of a competent court, the other stipulations will keep all their strength and scope.

ARTICLE 19: NO WAS WISHMENT

The fact for one of the parties not to avail himself of a breach by the other Party in any of the obligations referred to in these general conditions can not be interpreted for the future as a waiver of the obligation in question.

Article 20: Applicable Act & Litigation

These general conditions are subject to French law. This is so for the rules of funds as for the rules of form. In the event of a dispute or claim, the consumer will first go to the Bancarel company by email service@bancarel.com to obtain an amicable solution or on the European Library Online Settlement Platform (RLL) https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

Mediator:

In accordance with Article L. 612-1 of the Consumer Code, you can use the Medicys Mediation Service, which we are following: electronically: Medicys-Consumption.fr, or by post: Medicys - 73, Boulevard de Clichy 75009 Paris https://medicys-consommation.fr/

Article 21: Informatics and Freedoms

The information that is requested from the consumer are necessary for the processing of its order and may be communicated to the contractual partners of the Bancarel company intervening in connection with the execution of this order. The consumer can write to the Bancarel company whose contact details are within the Privacy Chart on the website, to oppose such communication, or to exercise his rights of access, rectification with respect to the information concerning him and appearing in the files. Bancarel, under the conditions laid down by the law of 6 January 1978.

In addition, we collect the customer's telephone data and the informing of the block device - http://www.bloctel.gouv.fr/ - block is the opposition list to the telephone change on which any consumer can register free in order to no longer be temporarily by a professional with whom he has no current contractual relationship, in accordance with the law n ° 2014-344 of 17 March 2014 on consumption.

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