Privacy and Data Protection Policy at Bancarel Covers

At Bancarel Crousses, your trust is the key to our success and we respect your privacy. The data confidentiality policy transparently describes which data is processed by Bancarel covers, how and for what purpose.

What data are collected ?

We collect only the useful data to the processing of your order and the exchanges with you as part of our business relationship
In accordance with the regulations, we do not collect the data that reveal racial or ethnic origin, political, religious, philosophical or union membership belief, genetic personal data, biometric personal data, data personal health or personal data concerning sex life or the sexual orientation of a natural person.

The data you enter on the site

Subscription to the newsletter
On our site, you can subscribe to the Bancarel Newsletter covers by entering your email address and pressing the "I subscribe" button. By subscribing, you receive the newsletters you subscribe to.
You can unsubscribe at any time using the unsubscribe link in newsletters you receive or via our online unsubscribe form accessible on our site.

Account creation
By creating an account, you provide essential data for Bancarel covers to process your future orders on the site and to contact you to follow up this. In addition to your email address, you must provide the following information:

• Civility, name and surname ;
• Postal address ;
• Phone number ;
• Email ;
• Date of birth (optional) ;
• Login and password for your account ;
• IP address used when creating the account or passage of the order.

If you are a professional, we ask you for additional information allowing us to adapt the billing of your order:

• Company name and name of the company ;
• SIREN numbers and intra-Community VAT.

Customer support contact
If you use the contact form to contact one of the different services of Bancarel covers like the customer service, you enter your name, your email and your phone number. You may need to provide other information in your message for processing your request as an order number.

Delivery addresses
When you place order on the site, you can enter other delivery addresses than the one entered when creating your customer account. The entry can happen when passing the order at the stage of choice of delivery mode or on your customer account in your personal address book.

Payment of your order
When choosing an electronic payment method, you must enter information about your credit card for example. Bancarel Covers Never stores your credit card numbers and delegates this treatment to its PayBox and Crédit Agricole providers.

The products of your order
When you add products to your cart to buy them, we associate the products of your order to your customer account to allow the treatment of it.

Seizure of opinion products
From your customer account, you can leave a comment on the products you have previously ordered.

Search for a product on the site
When you use the search engine of the site, we record the search keywords to improve the results of our search engine and for statistical purposes.

The data collected automatically

When you connect to Bancarel covers, we record site use data for management purposes for our site as the operation of the product basket or connection to your customer account or audience measurement to measure in particular the number of pages views, the number of visitors, origin Geographical and the referent sites in which you found Bancarel covers.

To collect this data, Bancarel Covers uses your IP address, session identifiers and cookies. We also collect technical data like our browser, your internal connection type or your devices to improve the technical operation of the site.

How are your data used ?

Your data is used in different cases that we detail you below.

Your product orders

Bancarel Covers mainly uses your data for the processing of each of your orders and in particular the following points:

• Know who charge the order ;
• Know who delivers the order and manage your address book ;
• Ensure that you have access to the control of the order via the site or by email ;
• Transmit delivery information to parcel carriers.

Customer Relationship at Bancarel Covers

We use your data to communicate with you on your orders (order confirmation, parcel tracking), to process your claims, gather your opinion on your experience of buying and products, as well as to send you the emails to which you subscribe as the alerts on the Availability of products.
If you subscribe to the site newsletter, you may need to receive targeted emails on your purchasing or customized habits with your information.

Improvement of the customer experience

Bancarel Covers uses the data of your previous orders to allow you to find your favorite products quickly from your customer account and to offer you the best possible experience on its site (improvement of product storage and rays on the site).

Fight and prevention against fraud

Punctually, Bancarel Covers reserves the right to check the data communicated when you move from your order and adopt security measures to avoid fraudulent payments. Bancarel Covers can then request credentials of identity that are used for the treatment of the audit. Unanswered from you, Bancarel Covers may be brought to cancel your order.

With who are shared your data ?

Data sharing

The activity of Bancarel covers is to offer you the best products and deliver them from home. Bancarel Covers does not market your data to other companies.
Your data is accessible to persons entitled within Bancarel Covers, when access is necessary for the processing of our customer relationship.

Bancarel Covers uses service providers, acting in subcontractors, who may be amending personal data necessary for the performance of the services entrusted as the management of payments on our site, the delivery of your orders, the collection of customer opinion, the sending of emails or site hosting.

On judicial requisition, your personal data may be transmitted to authorized administrative and judicial authorities.

With your consent, some advertising providers can collect anonymous personal data such as your IP address and drop anonymous cookie on your computer or mobile phone.

Data hosting

Your personal data is housed in the territory of the European Union. If data is transferred outside the European Union, Bancarel Covers ensures to work with providers and destinations that propose the same level of protection as those proposed by the European Union.

Data Shelf Duration

Data conversation times comply with the CNIL recommendations and legal obligations.

At the end of the durations shown below, the data may be anonymous or archived to meet the legal or tax prescription deadlines.

Process manager

Bancarel Covers, registered at Rodez RCS under number 429 657 257 00029, having its head office at 5 Ballquartes Ballquieres - BP 3415 Onet-le-Château 12034 Rodez Cedex 9, France, represented by Mr. Pierre Pelofi, is responsible for the processing of the data collected as part of the use of the services offered by Bancarel covers.

Your rights

In accordance with the regulations on personal data, you have the following rights regarding your personal data.

• Right to oppose the processing of your personal data ;
• Right to access your personal data that we are dealing with ;
• Right to rectify them ;
• Right to erasure ;
• Right to the portability of your data ;
• Right to the limitation of treatment ;
• Right to define guidelines for the conservation, erasure and communication of your personal data after your death.

You can exercise your rights:

• By email on info @bancarel.com by joining any document to justify your identity.
• By mail accompanied by a copy of any identity document by addressing Bancarel covers, 5 boulevard des Balquieres - BP 3415 ONET-le-castle 12034 Rodez Cedex 9, France

We respond to your requests within 1 month from receipt of your requests.

Regarding cookies, we invite you to consult your cookies policy below.

Delegate for the protection of personal data

Bancarel Covers designated a delegate for data protection. It is reachable by email on the following address: info @bancarel.com or by mail Bancellel Delegate Covers for the Protection of Personal Data, 5 Ballquarters Ballquieres - BP 3415 Onet-le-Château 12034 Rodez Cedex 9, France.

Security of your data

Bancarel Covers makes every effort to protect your personal data, through physical, electronic and administrative security measures. This includes ways of access to bankarel premises, data centers and increased vigilance on access to information to prevent intrusion, alteration or disclosure of data.

We use the HTTPS protocol for navigation on our site and encryption of data transmitted via the site.

The security of your personal data is also the affair of all. We recommend to our customers to use security software to protect their own terminals (computer, smartphone and tablet), change password regularly with a robust password and disconnect from their account after using Bancelles, especially if you share your Terminal with other users.

Cookie Policy Bancarel Covers

When you consult and navigate our website www.bancarel.com, cookies are deposited on your computer, your mobile or tablet. We use cookies to identify yourself, manage your identification to your account and your cart and allow you to use our site in the best conditions. We also use cookies from third-party software such as our Google Analytics statistics tracking tool. We offer on the page below information to understand how cookies work and how to set your browser to manage your cookie acceptance.

What is a cookie ?

Cookies are small files that contain data on your navigation on the site (for example: basket number, your customer account, identifying pages visited ...). Cookies are used by browsers to facilitate your browsing on the site.

Cookies present on Bancarel Covers

Bancarel cookies Covers

These are cookies specific to the operation of our site and deposited on your browser. We use them to manage your authentication (customer account, basket, order). They are necessary for the proper functioning of our site. These cookies do not contain personal information that is stored within your customer account.

The cookies of our partners

Our site has signed agreements with many partners who intervene for monitoring our statistics (Google Analytics) or in advertising transactions for our account (advertising authorities, affiliate platforms). These partners may also drop cookies on your browser. These cookies are then used exclusively for the collection of non-nominative information relating to the benefits that we entrust them. For example, this information may be related to pages visited or validating an order on our site. These cookies can then be used to customize advertisements that are addressed to you on our site or partner sites.

In all cases, the data collected through these cookies, are exclusively for the purposes of our site and in accordance with the provisions of the law "Informatique et Libertés" of January 6, 1978.

The different types of cookies used on our site

The cookies necessary for the operation of the site

These are cookies that are used in the operation of the main features of our site (example: access to your customer account, your shopping cart identification). Without these cookies, you will not be able to use our site normally and place an order via the Internet. These cookies are used exclusively by our site and their data necessary for the proper functioning of the site.

Analytical cookies

We use Google Analytics services for the measurement of our hearing and consulting statistics on our site. This service is based on the use of cookies.
Here is the list of partners with whom we work:

• Google Analytics.

Advertising cookies

We have signed agreements with different services and advertising boards that use cookies to manage the display of advertisements according to your interests.

These advertisements are posted on partner sites when browsing the Internet. These cookies also serve to measure the effectiveness of advertising campaigns implemented by our partners.

Refusing these advertising cookies will not prevent you from using our site in good conditions. This will prevent our partners from taking into account your preferences on our site to send you targeted ads when you visit one of the sites of their dissemination network. This will not reduce the number of advertising on the sites of their network.

It is impossible for us to list these cookies in an exhaustive way because it is cookies managed by third parties and their list evolves regularly, but here are the main partners with whom we work:

• Google AdWords ;
• Facebook ;
• Microsoft Bing ..

Accept or refuse cookies

You have the choice to accept or refuse cookies and can manage your preferences via your internet browser. However, we are custody that the refusal of cookies necessary for the proper functioning of our site may have the consequence of preventing you from finalizing an order on our site.

You can choose to accept or refuse cookies. Your browser can also be set to signal cookies that are deposited in your computer and ask you to accept them or not. It is up to you to accept or refuse cookies on a case-by-case basis or reject them systematically once for all.

How to manage these preferences varies according to the browsers used. Here is a presentation of the instructions on the main browsers:

With the Internet Explorer browser

In Internet Explorer, click Tools, and then click Internet Options.
Go to the General / Navigation History / Settings tab.
Click the Show Files button.
Sort all the files in alphabetical order, and look for those starting with the "cookie" prefix. The ones we use on Bancarel Covers are followed by the term "bankarel".
Select the cookies with the name "Bancarel" and delete them if you do not want to accept them.
Close the window that contains the list of files, and then click OK to save your choice.

With the Firefox browser

In the "Tools" tab, select the "Options" menu
Then choose "Privacy" and click on "Display Cookies"
Locate the files that contain the name "Bancarel". Select them and delete them.

With the Safari browser

In your browser, choose the Edit> Preferences menu.
Click Security.
Click View Cookies.
Select the cookies that contain the name "Bancarel" and click Clear.
After deleting cookies, click Done.

With the Google Chrome browser

Click the Tools menu icon.
Select Options.
Click the Advanced Options tab and go to the "Privacy" part.
Click the Show Cookies button.
Locate the files that contain the name "Bancarel" select them and delete them.
Click on "Close" to return to your browser